Use code BUNDLE at checkout for $5 off all Koah bundles

Shipping and Returns


Shipping

We ship all our orders via Australia Post in order to minimise the time between placing your order and receiving your order.

We fulfil orders as soon as possible, and we aim to have all orders dispatched within 2 business days.

Please note, once parcels are dispatched we are no longer responsible for any transit issues that may arise. Please contact Australia Post directly here.

STANDARD shipping - $10 flat rate (metropolitan 3-6 days / rural 5-7 days)

EXPRESS shipping - $15 flat rate (metropolitan 2-3 days / rural 4-6 days)

FREE shipping for orders over $100 - this is only available for orders shipped within Australia.

INTERNATIONAL shipping - $40 flat rate. International customers are responsible for confirming the costs that may be associated such as import duties, customs and local taxes. International customers will be responsible for paying these costs, and in verifying the costs with their country's customs office or tax agent. 

 

Returns

Koah packs all orders with care and all items are checked before dispatch. Unfortunately, from time to time some items may be damaged during transit. For breakages, please contact us here or email us at info@koahcrystals.com

We do not offer any refunds or exchanges for change of mind. We do not offer cancellation on orders that have already been placed.